Returns and Exchange Policy
Please include the invoice that you received with your parcel and indicate the reason for the return on the invoice. Send the returned item(s) to the address below. Goods must be returned within 3 days upon receipt (local) or within 3 weeks of order date (international), in original unused condition. In any special case, if the goods can not be deliver due to any unforeseen circumstance, we will contact and advise customer directly on the status. We will credit the amount to you. However, please note that items on sale are non-refundable and non-exchangeable.
NCI reserves the right to cancel and refuse any order that appears to be fraudulent in nature. We may contact our customer to verify their particulars and perform relevant checks to protect against frauds.
Refunds and exchanges are processed within 48 hours of receipt. We regret that our customers have to bear the cost of sending the product back to us. Make sure your name, address, phone number and instructions are clearly indicated. All returned items should be sent by registered mail to:
NutraCeutical Ingredients Pte. Ltd.
Block 3021, Ubi Avenue 2 #01-169, Singapore 408897